Technical Support

At Sophion Bioscience, our technical support services have the same priority as our technological innovations. To us, technical support is not just about providing software updates or helping with installations. It is about using our technical expertise to ensure you that your QPatch system performs optimally and reliably.

Sophion service engineers and application scientists work as a team to provide all QPatch users with the best possible support. Whenever you contact QPatch Technical Support, we are available to assist you with your questions about technology, performance, and/or general troubleshooting issues.

With field offices in Europe (based in Denmark), USA, and Japan, and technical collaborators in Japan, China and India, we can provide very short service-call times for all our QPatch users.

QPatch Technical Support gives you:

• Unlimited support by email or phone 24 hours
• Quick on-site technical support according to service plan
• Proactive support with a customer focus
• Preventative maintenance visits
• Reduction of down-time
• Full transparancy of expected costs with a service plan

QPatch Service Plans:

Gold plan
The gold plan provides full coverage and the quickest on-site response time. The gold plan includes the following features and benefits:

• Unlimited service visits
• 2 maintenance visits per year
• 3 business days on-site response time
• All spare parts
• Software and user manual upgrades

Silver Plan
The Silver plan provides "basic coverage". The Silver Plan includes the following features and benefits:

• Unlimited service visits
• 2 PM visits per year
• 5 business days on-site response time
• Software and user manual upgrades